Maintenance & Technical > KX500 Original

Steering dampener

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Johnniespeed:
Ok So my four year old GPR steering damper stopped dampening, I love the thing so much I would buy another new one anyway, but I decided to see if GPR could just fix my old one. I UPS the damper from Michigan to California on Monday, on Friday I get  a damper back. It was a brand new 8 clicker model, anodized green. Now I sent them an old style 6 clicker black one.  There was no charge at all !  Randy really took care of me.  I recomend this company and product to everyone. What an outstanding example of great customer service.  I want everyone reading this to know just how well GPR takes care of its customers.  
    If my silencer company would repack my silencer for free, if my tire company would replace my tires for free, if my sprocket company would just replace my sprockets for free, how about pistons for free?

Ramski:
GPR supports it's customer FAR better than any of them.  Is there's any better than the others?  Probably not much of a difference, but customer support is VERY important in this business!!!

My brother is very good friends with Randy and his father Ralph at GPR.  They are the nicest people out there!!!  No one supports it's riders better.  They've hooked more people up with stuff than any other and are always happy to have people stop by their support truck and chat. :)

Johnniespeed:
Four years ago I could no longer tolerate the headshake in my 82 cr250.  Fast bike but had this shake thing, after reading as much as I could at the time, I started calling the manufacturors to find a kit to fit that antique CR, I got ahold of Ralph, Randys dad. He told me what measurements to take, after I gave them to him, He went right out in the shop, milled the needed brackets and shipped them to me, I had the  whole kit in a three days. Then when that bike seemed slow I got the Brand New KX500, transfered the dampener to it and been enjoying it ever since.  What other company will custom make a bracket kit in a rush ? Most companies dont even want to talk to you if your bike isnt a current popular model. And for them to replace the dampener for free, four years later, is unbelievable.
  I am still so impressed with thier service. They deserve success.

mikesmith:
I run a Scotts and havent had any problems with it,but it sounds like you cant beat GPR for customer satisfaction!

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